Updated on 1 August 2020
Once an order is placed, it will be shipped within 1-2 working days via USPS. The estimated delivered is 3-6 working days with standard shipping. You will be notified with a tracking number once the order is shipped.
We try our best to deliver our packages within the estimated delivery time, but they may take longer to arrive due to bad weather or other unforeseen circumstances associated with the courier. Once the package is in the hands of the courier, we do not take responsibility for these delays. Once your tracking details have been received, while we are happy to assist, it is the responsibility of the courier and customer to ensure the package arrives safely to the specified destination.
Free Shipping with Minimum Spend
In some countries, Clearly Basics offers free shipping as long as you spend more than a certain amount on your primary order. It does not include the amount spent on add-on offers which you may receive after you completed checkout on your primary order.
Free shipping threshold can change at any time based on pricing changes provided by each carrier route. Clearly Basics reserves the right to provide free shipping on any order their sole discretion and for any reason.
Clearly Basics does its best to ensure your order reaches your doorsteps as quickly as possible. As such, as soon as an order is placed, we start the fulfilment process immediately and notify our shipping partners. Once the order is shipped, it cannot be canceled, recalled, or modified.
In the chance you realize immediately upon your order that a change needs to be made, please write to us ASAP at [email protected] or chat us at m.me/clearlybasics and we will try our best to accommodate your request. However, we cannot give any guarantee that your order can be canceled or modified if the package is already being shipped.
If you have any issues with your orders (order missing, received wrong products, damaged product), please write to us at [email protected] with your order number, a description or photo of the items (if applicable) and we will get back to you within 1-2 working days.
Money Back Guarantee
Please refer to this link on the Terms & Condition for the Money Back Guarantee on the Clear Out.
Returns & Exchanges
Clearly Basics will accept the return of un-opened/un-used Clearly Basics products within 30 days of ordering. Please write to us at [email protected] with your order number and the item(s) you wish to return and we will share the instructions on how to return the items.
Once the items are received, we will check the products and issue the refund (original price of the items minus shipping cost) on qualifying orders to its original payment method. The refund will be reflected in your bank account/credit card within 5-7 working days; if it takes longer please inquire with your bank.
Items which have been used are non-refundable. If our fulfilment center receives items which you have already used, these items cannot be resold and will be disposed without refund.
Shipping costs are non-refundable. You will be responsible for paying the shipping cost for returning your items.
Exchanges are allowed only for damaged or defective items. Please write to us on [email protected] for further instructions.